About Us
Building a new generation of customer service, powered by product thinking and data
Core Strengths
▌ 8 years in the industry: our founding team brings 8 years of end-to-end cross-border e-commerce operating experience
▌ Deep support expertise: 6 years of specialised customer service management, serving over 100 cross-border businesses
▌ Systems that scale: an in-house intelligent support platform plus a standardised training system that keeps driving efficiency up
Who We Are
As a specialist customer service provider for cross-border e-commerce, we use our three-in-one solution of systems, processes and people to help sellers achieve:
✅ 50%+ faster customer response times (vs. industry benchmark)
✅ 40%+ improvement in complaint-handling efficiency
✅ Service ratings consistently above 4.8 (major platform data)
With a 200+ strong professional team and an intelligent support centre behind us, we deliver native-level service to your customers worldwide.
Our Approach
Data-driven, precision service
● Problem solvers: a closed-loop process built around a first-contact resolution rate above 80%
● Experience designers: continuous customer-journey optimisation driven by service analytics
● Brand guardians: turning every service interaction into added brand value
Core Services
- Omnichannel Support
- Service System Design
- Team Building
- Product Support
A proven path to building cross-border e-commerce customer service
01.
Deep Diagnosis
Cross-border pain-point scan
Multi-platform service channel audit- Complaint hotspot analysis for target markets
- Stress test of current response times
02.
Strategic Alignment
A measurable goal framework
Custom multi-time-zone SLA standards- Live KPI dashboards
03.
Smart Infrastructure
End-to-end service system design
Multilingual script libraries (after-sales and promotional scenarios)- Intelligent routing:
priority lane for urgent complaints ▸ automatic multilingual assignment
04.
Team Readiness
Training a team that can actually perform
Amazon fundamentals training
Peak-season script simulations(live scripts + high-pressure testing)
Integration with your existing store back office / ERP
▶ Team readiness sign-off delivered within 3 days
05.
Agile Execution
- Roll out the improved service workflow
- Monitor closely and resolve issues as they arise
06.
Continuous Improvement
- Track KPIs and review team performance
- Keep improving and keep meeting customer expectations
Why Choose Us?
We never stop improving. By getting to know each project — the business, the team, the current state — we offer real recommendations and improve alongside you.
Our founders came from a leading Chinese cross-border seller with USD 150M in annual revenue, where they built a 100+ person support team in the Philippines from scratch — owning hiring, training and daily management, sustaining 90%+ customer satisfaction and cutting negative reviews by around 30%.
We bring mature service processes and professional agent training, and we tailor workflows to your needs — a strategic partner in your growth.
We have agent capacity on hand, so we can select and train the right people in the shortest possible time.
Years of cross-border e-commerce support experience mean we understand each platform, what buyers and sellers need, and how direct customer feedback should feed back into product development and quality.
A tight communication rhythm between your team and ours — daily collaboration keeps product information flowing and resolves issues faster.
We consider ourselves part of your team — same systems, same processes, shared information, whether we are building the knowledge base or handling day-to-day communication.
Some Numbers
By the Numbers
Customer Satisfaction
Projects Delivered
Real-time Conversations
Auto-QA Tickets
Would you like to start a project with us?
If you are looking for a partner that genuinely cares about customer experience, why not work with us?